Terms and Conditions

Last updated: August 2026

1. Who are we?

These terms and conditions apply to all services provided by AIAdopt. AIAdopt is the trade name of Rob Ummels, a sole proprietorship under Belgian law.

2. Business customers and consumers

The services of AIAdopt are primarily aimed at companies, public authorities, non-profit organisations and other professional customers ("business customers"). A business customer is any natural or legal person acting in the course of their trade, business, craft or profession.

Purchases on behalf of an organisation, including quotes, licences for multiple employees and the annual subscription, are reserved exclusively for business customers. By placing such an order, the customer confirms that they are acting for professional or organisational purposes and not as a consumer. At checkout, the customer provides valid organisational details (including, where applicable, a company, tax or VAT number) and confirms that they are ordering on behalf of an organisation. The person placing the order declares that they are authorised to bind the customer. AIAdopt may refuse, suspend or cancel an order where it has reason to believe that incorrect business details have been provided.

Individual trainings offered through a dedicated purchase page may also be bought by consumers. A consumer is any natural person acting for purposes outside their trade, business, craft or profession. Consumers must be at least 18 years old or have the consent of their legal representative. The provisions of Article 19 additionally apply to consumers. In the event of any conflict between Article 19 and the other articles, Article 19 prevails.

The legal qualification as a business customer or consumer is determined by the applicable legislation. A declaration, organisation name or VAT number does not deprive a customer of the mandatory consumer protection to which they are entitled.

3. What do we offer?

AIAdopt offers the following services:

Online AI trainings: role-specific microtrainings and other AI skills and awareness trainings, with assessment and issuance of an AIAdopt certificate, aimed in particular at the obligations under the EU AI Act. The trainings are offered as online modules that can be completed at the learner's own pace.

Consultancy and advice: AI Adoption Assessments, guidance on AI policy and advice on EU AI Act compliance. Consultancy is delivered remotely, unless agreed otherwise.

The AIAdopt certificate confirms only that the learner has completed the relevant module and test according to the stated standard. It is not a certificate issued by an accredited certification body and does not prove that an organisation is fully compliant with the EU AI Act.

4. Quotes, prices and formation of the contract

All prices on the website and in quotes are exclusive of VAT and other applicable taxes, unless stated otherwise. Prices are expressed in euros (EUR); any exchange rate differences are borne by the customer.

Quotes generated through the website are valid for 30 days. A contract is formed at the moment the customer confirms the quote in writing (by e-mail) or when AIAdopt receives a signed agreement. For online purchases, the contract is formed at the moment AIAdopt confirms the order after receipt of payment.

Prices are uniform and non-negotiable. No volume discounts are given. The price on the website is the price. Obvious pricing or clerical errors do not bind AIAdopt and may be corrected.

For public authorities, a separate invoicing route is available (purchase orders).

5. Tax

For business customers, all prices are exclusive of VAT and any other applicable taxes, duties, levies or charges. The tax treatment depends on the customer's location and status:

For consumers, the total price including applicable VAT is displayed before the order is completed. AIAdopt calculates taxes in accordance with applicable law, based among other things on the customer's status, place of establishment or residence and the details provided.

AIAdopt may charge applicable taxes where legislation so requires. The customer provides correct business, VAT, tax or registration details and, on request, sufficient proof of establishment outside the EU. If the customer does not provide valid details, AIAdopt may treat the transaction as taxable and charge Belgian VAT.

Payments by business customers are made free of withholdings or deductions. If the business customer is legally required to withhold or deduct an amount, they shall increase the payment so that AIAdopt receives the full invoice amount, unless mandatory law prohibits such an increase. AIAdopt does not provide tax advice. The business customer is solely responsible for determining and complying with their local tax obligations. If the customer provides incorrect details, they shall indemnify AIAdopt against the resulting VAT, interest and penalties.

6. Trainings and access

Access: after payment, the customer receives access to the training platform for the agreed number of employees. Each employee receives a personal account. For individual trainings, access is valid for 12 months from activation, unless stated otherwise at the time of purchase.

Certification: after successfully completing a module (minimum score of 70% on the test), the learner receives an AIAdopt certificate. The certificate is valid for 12 months. Recertification is available through the annual subscription. Earned certificates remain downloadable as long as access is active; the learner downloads them before the end of the access period.

Annual subscription: the annual subscription includes access to updates, refreshed content and retesting. The subscription is invoiced annually in advance, renews for one year at a time and can be cancelled no later than the day before the next renewal date, with effect from that renewal date.

Open access: within an organisation, every employee may follow all activated modules, regardless of their role. The choice of the appropriate module is supported by a selection wizard.

Updates: AIAdopt may update and improve the content of trainings without substantially reducing the essence of the purchased training.

7. Digital delivery and refunds

The training is delivered online through access to the training platform. Access is activated immediately after receipt of payment (or, where agreed, after approval of the invoice). The customer agrees that performance begins immediately upon activation.

No statutory right of withdrawal applies to business customers. Once access has actually been made available, no refund is given, except where mandatory law so requires or where AIAdopt materially fails to perform and does not remedy this within a reasonable period after written notice of default, taking into account the nature and severity of the problem.

For consumers, the withdrawal arrangements of Article 19 apply.

8. Payment

Payment is made online when completing the registration. Access to the training platform is activated after receipt of payment or, where agreed, after approval of the invoice or purchase order in accordance with Article 7.

For organisations that are unable to pay directly online, in particular public authorities and public institutions, a payment term of 30 days from the invoice date applies. This must be agreed in advance. For these organisations, a separate invoicing route is available (purchase orders).

In the event of late payment by a business customer, AIAdopt is entitled to charge interest and collection costs in accordance with Belgian legislation on late payment in commercial transactions. If payment is still not made after written notice of default, AIAdopt may temporarily suspend access until payment has been received.

The annual subscription (from year 2) is invoiced in advance per annual period.

9. Accounts and permitted use

Accounts and login credentials are strictly personal and may not be shared or transferred. The customer and their learners handle login credentials with care and report suspected misuse to AIAdopt immediately.

It is not permitted to use the platform or its content for unlawful purposes, to circumvent or test the security without permission, to collect data in an automated manner (scraping), to export content in bulk, or to disrupt the operation of the platform.

10. Intellectual property

The intellectual property rights in the services, training content, materials, texts, illustrations, test questions and certificate templates belong to AIAdopt or its licensors, to the extent that they are legally protected. The customer obtains a non-exclusive, non-transferable right of use for the duration of the contract.

It is not permitted to copy, distribute, modify or resell training materials, to make them available to third parties, to use them as training data for an AI model, or to remove copyright or attribution notices, without the written consent of AIAdopt.

11. Liability

AIAdopt provides trainings and advice to the best of its knowledge and ability. The trainings are intended to support compliance with the AI literacy obligations under the EU AI Act but do not constitute legal advice.

AIAdopt does not guarantee that completing the trainings will result in full compliance with the EU AI Act. The customer remains solely responsible at all times for complying with applicable laws and regulations.

Nothing in these terms limits or excludes AIAdopt's liability for intent, fraud, gross negligence, death or personal injury caused by negligence, or any liability that cannot be limited or excluded under applicable mandatory law. Subject to that reservation, AIAdopt's liability is limited to the fees paid or payable by the customer for the affected service in the twelve months preceding the event giving rise to the damage. AIAdopt is not liable for indirect damage, consequential damage or loss of profit.

The customer is responsible for assessing whether the training is suitable for their organisation, sector, employees and intended compliance approach.

12. Availability and maintenance

AIAdopt strives to ensure good availability of the training platform but does not guarantee uninterrupted or error-free operation. Planned maintenance is carried out outside peak hours where reasonably possible. Relevant outages are resolved as quickly as possible and reported where necessary.

13. Force majeure

AIAdopt is not liable for any failure or delay in performing its obligations as a result of force majeure: an event beyond AIAdopt's reasonable control that could not reasonably have been foreseen or prevented and that actually prevents performance, such as large-scale network or power outages, failures of external suppliers or government measures. AIAdopt reports the force majeure as soon as possible and limits its consequences where it can.

If the force majeure lasts longer than 60 days, either party may terminate the contract for the part not performed. In that case, a prepaid and undelivered service is refunded proportionately.

14. Privacy and data processing

AIAdopt processes personal data in accordance with the General Data Protection Regulation (GDPR). See our Privacy Policy for more information. For customers outside the EU, AIAdopt applies the GDPR as its standard.

AIAdopt is an independent controller for, among other things, invoicing, account management, security and its own legal obligations. Where AIAdopt processes learner data on behalf of the customer, the customer acts as controller and AIAdopt as processor. In that case, the following processing provisions constitute processing arrangements within the meaning of Article 28 GDPR: AIAdopt processes those data solely for the delivery of the services and in accordance with the customer's instructions, takes appropriate technical and organisational security measures, ensures confidentiality on the part of persons processing the data, reasonably assists the customer with data subject requests and notification obligations, reports personal data breaches without undue delay and deletes or returns the data at the end of the contract. In the event of any conflict concerning data protection, these processing provisions prevail. If the parties sign a separate data processing agreement, the provisions of that agreement prevail over the processing provisions in this article.

The customer authorises AIAdopt to engage sub-processors (such as hosting, e-mail and payment providers) for the delivery of the services. A current list is available on request; material changes are notified. The customer warrants that the provision of learner data is lawful.

15. Confidentiality

The parties treat non-public information received in the context of the contract, including information about AI use, assessments and internal processes, as confidential and use it solely for the performance of the contract, except where disclosure is required by law.

16. Term, cancellation and termination

The customer may cancel the annual subscription by e-mail to info@aiadopt.eu, no later than the day before the next renewal date. The cancellation takes effect on that renewal date. Subscription fees already paid are not refunded. Access to the training platform and previously earned certificates remain available until the end of the current subscription period.

AIAdopt may suspend access or terminate the contract in the event of non-payment after notice of default, account misuse, security risks, unlawful use or a material breach of contract that is not remedied within a reasonable period after notification. Where reasonable, the customer first receives a warning.

Before access ends, the customer is given the opportunity to download certificates and available reports.

17. Governing law and disputes

These terms and conditions are governed by Belgian law, excluding its conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG), even if the services were to be regarded as a sale of goods. This choice of law does not affect overriding mandatory provisions within the meaning of Article 9 of the Rome I Regulation that apply irrespective of this choice.

Disputes are preferably resolved by mutual agreement. Failing that, any dispute between AIAdopt and a business customer arising out of or in connection with these terms or the services falls under the exclusive jurisdiction of the competent courts of the judicial district of Limburg, Hasselt division (Belgium), unless mandatory law provides otherwise.

18. Language

These terms are available in Dutch, French and English. The language versions are substantively equivalent. For each contract, the language version in which the order was placed applies. In the event of differences in interpretation between language versions, the English version prevails for business customers established outside Belgium.

19. Additional provisions for consumers

This article applies only where the customer is a consumer purchasing an individual training through a dedicated purchase page.

Prices: the total price including applicable VAT is displayed to the consumer before the order is completed.

Right of withdrawal: the consumer has the statutory right to withdraw from the contract within 14 days without giving reasons. Withdrawal can be made by e-mail to info@aiadopt.eu, if desired using the statutory model withdrawal form.

To the extent that the training qualifies as the supply of digital content not supplied on a tangible medium, the right of withdrawal expires when performance has begun with the consumer's prior express consent and their acknowledgement that they thereby lose their right of withdrawal, confirmed on a durable medium.

To the extent that the training qualifies as a service, AIAdopt only begins performance during the withdrawal period at the consumer's express request. If the consumer withdraws before the service has been fully performed, they pay an amount proportionate to the part already provided. The right of withdrawal only expires when the service has been fully performed, performance began with the consumer's prior express consent and the consumer has acknowledged that they lose their right of withdrawal once the contract has been fully performed.

Without the consent referred to above, access is only activated after the withdrawal period has expired.

Legal guarantee: the statutory rules on the conformity of digital content and digital services remain fully applicable. Complaints can be addressed to info@aiadopt.eu.

Liability: the limitations of Article 11 apply to consumers only to the extent permitted by applicable consumer law.

Law and forum: the choice of law in Article 17 does not deprive the consumer of the protection of mandatory provisions of the law of the country where they have their habitual residence. The jurisdiction clause in Article 17 does not apply to consumers; the competent court is determined in accordance with the statutory rules.

20. Changes

AIAdopt may amend these terms and conditions. New versions apply to new orders. Existing contracts remain subject to the accepted version, except for changes required to comply with legislation, security or technical necessity.

In the event of a materially adverse change during an ongoing subscription period, the customer is informed at least 30 days in advance and may terminate the contract free of charge before the effective date of the change. Each version carries an effective date; the applicable version is included with the order confirmation. The most recent version is always available on this page.

21. Final provisions

If any provision of these terms is void or unenforceable, the remaining provisions remain in full force and the provision concerned is replaced by a valid provision that comes as close as possible to the original intention.

Failure to enforce a right does not constitute a waiver of that right. The customer may not assign the contract without AIAdopt's written consent. Notices are given by e-mail.

These terms, together with the order confirmation and any quote, constitute the entire agreement. In the event of any conflict, the following order of precedence applies: the quote or order confirmation, these terms and conditions, other information on the website.